K-Tek Resourcing

Compensation

Full Description

Position: IT Help desk Location: Boca Raton FL 33487 Requirements · Good speaking and written language skills – English · Proven work experience 5 + years as a Desktop Support Engineer or Technical Support Specialist or similar role · Hands-on experience with Windows Mac OS environments · Working knowledge of office automation products and computer peripherals, like printers and scanners · Knowledge of networking, endpoint security practices and anti-virus programs · Ability to perform remote troubleshooting and provide clear instructions · Excellent problem-solving and multitasking skills · Exceptional Customer Service skills. · Keen attention to detail. · Able to prioritize and perform Service Desk tasks · Ability to work various shifts · Manage Client Audit Requirements and provide evidence on a timely manner · Must have a working understanding of the ITIL framework. · Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision. · Customer-oriented attitude · Degree / diploma in Computer Science (preferred) · Able to travel to different offices within/outside the country (if required) · MCSA/MCSE/CCNA would be an added advantage Responsibilities · Address IT issues/tickets raised by users for Hardware, software, and networking · Image IT equipment’s as per COE standards · Walk customers through installing applications, peripheral devices · Guide users with simple, step-by-step instructions · Conduct remote troubleshooting · Record technical issues and solutions in logs · Ask targeted questions to diagnose problems · Direct unresolved issues to the next level of support personnel · Follow up with users to ensure their systems are functional · Report customer feedback and potential product requests · Help create technical documentation and manuals · Upkeep health and compliance of endpoints and IT infra · Create Purchase requests for new requirements · Create waybills to ship IT equipment · Ensure adherence to relevant company procedures and policies Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. Why K-Tek K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right". Vision / Mission At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right. K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.