JUSDA Supply Chain North America

Compensation

Full Description

Step into a world of opportunity with JUSDA as a Specialist in Air/Ocean Freight Operations. In this role, you’ll collaborate closely with our global branches, navigating challenges that require agility, problem-solving, and a deep understanding of air and ocean freight. This position is tailored for someone who thrives in a dynamic environment and is excited by the complexities of international logistics. Key Responsibilities Client and Order Management: • Serve as the primary point of contact for assigned accounts, handling order processing, claims, and troubleshooting to ensure top-notch service. • Provide proactive updates and order confirmations to customers, working closely with logistics and warehouse teams to resolve any issues. • Coordinate air and ocean shipments, including booking, tracking, and ensuring documentation compliance. Collaborative Operations: • Partner with overseas branches and local teams to optimize shipment flow and meet client expectations. • Compile and share detailed reports (daily, weekly, monthly) for stakeholders, providing valuable insights into operational performance. • Investigate and resolve billing disputes in collaboration with cross-functional teams, ensuring accurate and timely resolutions. • Participate in continuous improvement initiatives, sharing best practices and refining processes to enhance overall service quality. Team Support and Development: • Lead and facilitate operational meetings to align team efforts and ensure everyone is up-to-date. • Maintain certifications, such as Certificate Export Specialist (CES) and IATA Dangerous Goods Regulations (DGR), to support ongoing operational needs. • Act as a liaison with domestic and international agents, fostering smooth cross-border operations and solidifying partnerships. • Collaborate with Sales, Procurement, and Finance to ensure service excellence and deliver value-added solutions. Qualifications and Skills Required: • Experience: 5+ years in international logistics or freight forwarding, with hands-on air and ocean freight expertise. • Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred). • Customer-Centric Skills: Exceptional communication skills with a focus on relationship-building. • Problem Solving: Strong analytical skills and a proactive approach to resolving operational challenges. • Technical Proficiency: Familiar with CargoWise and MS Office Suite. • Adaptability: Capable of thriving in a fast-paced, dynamic environment. If you’re seeking a role that combines challenge, international collaboration, and a commitment to excellence, JUSDA is the place for you! Apply today to join our team and shape the future of logistics.