Jukebox Health

Compensation

Full Description

Job Description: • Own the full pipeline and revenue performance of assigned HCBS programs, tracking all metrics from referral to case completion • Monitor program health metrics and proactively identify when KPIs are not meeting expectations; diagnose root causes (internal vs. programmatic) and develop improvement plans • Ensure program performance is well-publicized and communicated regularly to internal stakeholders and leadership • Build and maintain comprehensive reporting dashboards to provide visibility into program status, bottlenecks, and revenue impact • Identify and manage program bottlenecks by developing and implementing scalable escalation protocols • Design systematic approaches to case management challenges moving beyond rote, case-by-case outreach to create repeatable, measurable processes • Partner with Operations to develop improvement initiatives, track progress, and see them through to completion • Gather and analyze data on bottleneck patterns to inform strategic decisions and process enhancements • Hold revenue responsibility for assigned HCBS programs, prioritizing efforts based on revenue impact and strategic importance • Identify and execute on market expansion opportunities in collaboration with the GTM team • Develop evidence-based approaches to case prioritization translating detailed case data into actionable, prioritized systems • Execute on GTM strategy to drive program growth and member engagement Requirements: • 4+ years of experience in sales and/or account management within healthcare, health plans, or HCBS/Medicaid programs • Demonstrated experience independently owning revenue or P&L responsibility for a program, territory, or account portfolio • Strong analytical skills with proven ability to work with complex data sets, identify trends, and translate findings into actionable strategies • Experience developing and implementing scalable processes and escalation protocols • Track record of cross-functional collaboration • Excellent communication skills across multiple channels • High attention to detail with the ability to manage multiple programs and priorities simultaneously. • Experience with Medicaid managed care, MLTSS, or waiver programs • Familiarity with prior authorization workflows and health plan operations • Experience with CRM, case management, or business intelligence tools • Startup or high-growth company experience • Located in the tri-state (New York) region Benefits: • Generous company-funding of our health, vision, and dental plans • HSA plan with company seeding • FSA plan • Short and Long-Term Disability • Life and Personal Accident Insurance • Hospital Insurance • 401k immediately upon hire • Generous candidate referral program • Yearly wellness stipend • Unlimited PTO + 10 paid holidays • $1000 stipend towards work from home costs • Frequent team off-sites and get-togethers around the country • Collaborative team environment • Monthly Townhalls • High trust environment • A laptop and company swag upon hire