Judge Group

Compensation

Full Description

Location: Tampa, FL Salary: $16.00 USD Hourly - $18.00 USD Hourly Description: Job Title: Bilingual Customer Service Representative (Remote)Location: Remote Schedule: • Full-time: 40 hours/week • Initial Training: 1 week, 8:30 AM – 5:00 PM EST (remote) • Nesting Period: 1 week, 8:30 AM – 5:00 PM EST (remote) • Post-training: Flexible 8-hour shifts between 8:00 AM – 8:00 PM EST, Monday–Friday • Rotational weekend shifts: 1–2 weekend days/month with a compensatory weekday off • Must be available to work on Black Friday, New Year’s Day, and MLK Jr. Day Assignment Duration: October 13, 2025 – January 11, 2026, with potential for extension Job Summary: As a Bilingual Customer Service Representative, you will be the frontline connection for members seeking support with insurance benefits, provider contracts, eligibility, and claims. You’ll handle high-volume inbound calls, provide accurate information, and ensure a positive customer experience through timely and empathetic service. Responsibilities: • Respond to member inquiries via phone and written correspondence • Analyze issues and provide effective solutions • Document interactions and outcomes thoroughly in internal systems • Coordinate with internal departments to resolve member concerns • Navigate multiple web-based applications using Chrome and Edge • Maintain high performance metrics including call quality and attendance • Participate in ongoing training including provider and member services Qualifications: • High school diploma or equivalent • Minimum 1 year of customer service experience (call center or healthcare preferred) • Bilingual fluency in English and Spanish (validated language assessment required) • Proficiency in MS Excel and Outlook; accurate data entry skills • Familiarity with HIPAA regulations preferred • Strong communication, problem-solving, and interpersonal skills By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. Contact: cdemey@judge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com Remote Skills: Call Centers, Call Volume, Communication Skills, Customer Experience, Customer Support/Service, English Language, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Interpersonal Skills, Microsoft Excel, Microsoft Outlook, Multilingual, Performance Metrics, Problem Solving Skills, Quality Metrics, Regulations, Short Messaging Service (SMS), Spanish Language, Time Management About the Company: Judge Group The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474. Company Size: 5,000 to 9,999 employees Industry: Computer/IT Services Founded: 1970 Website: https://www.judge.com