J.R. Orenstein Agency

Compensation

Full Description

Benefits: • 401(k) matching • Bonus based on performance • Company parties • Competitive salary • Employee discounts • Opportunity for advancement • Paid time off • Training & development • Tuition assistance Job Description The J.R. Orenstein Agency is seeking a polished, people-first Front Desk Receptionist to be the welcoming face and voice of one of the top-performing State Farm agencies in the country. Youll manage our phones and lobby experience, schedule appointments, route calls and messages, handle light administrative tasks (scanning, payments, ID cards), and keep our team organized and our clients delighted. We move fast, care deeply about customers, and operate with high standards. If youre tech-savvy, detail-oriented, and love helping people, well train you on our systems and set you up to win. Bilingual English/Spanish is required to better serve our community. Responsibilities • Own the first impression: Greet visitors, answer and route calls quickly and warmly; capture accurate messages. • Calendar & coordination: Schedule and confirm Insurance & Financial Reviews and other appointments; manage reminders and reschedules. • Call flow excellence: Keep missed calls low; return voicemails promptly; complete warm transfers to sales/service. • Customer support: Process payments, issue ID cards, share policy docs, and funnel service requests to the right teammate. • Admin & organization: Scan/upload documents, manage incoming/outgoing mail, maintain a tidy lobby, and keep supplies stocked. • CRM hygiene: Log every interaction with clear notes and next steps; follow up as needed. • Reputation lift: Ask happy customers for Google reviews and send the review link via text/email. • Team assist: Support service/sales with simple follow-ups, document requests, and status checks. Requirements . • Bilingual English/Spanish required. • Excellent phone etiquette, clear written/verbal communication, and professional presence. • Fast, accurate multitasker with strong attention to detail; dependable and punctual. • Comfortable with computers/CRMs, email, scanning; typing ~45+ WPM. • Able to work on-site in Great Neck, NY, MondayThursday 9am-6pm, Friday 9am-5pm. Growth Path: Reception Service/Account Support Licensed Roles (well train & sponsor for licensing if you grow into it). Additonal Requirements Were seeking motivated sales professionals who embody the following qualities: Highly Motivated: You thrive when working towards goals and are driven to achieve success. Ambitious: You have a strong desire to grow and excel in your career. Action-Oriented: You focus on getting things done and making things happen. Tech-Savvy: Youre quick with computers, adaptable to new software, and efficient in managing data and processing information. Bilingual: Must be fluent in Spanish & English