JOSEPH Advanced Oculofacial Plastic Surgery

Compensation

Full Description

Company Overview JOSEPH Advanced Oculofacial Plastic Surgery is a premier surgical practice dedicated to providing exceptional clinical care with personalized, concierge-style experience. We offer a variety of cosmetic and functional procedures for the eyes, face, and neck. We are dedicated to making a positive difference in the lives of our patients. We also pride ourselves on creating a culture where our employees feel valued, engaged, and passionate about our mission and the service we provide. Job Overview The Patient Care Coordinator is a key team player in our mission to provide the highest standard of care and service to our patients; and ensures that the patients’ experience with our practice is seamless and exceptional from start to finish. Responsibilities The Patient Care Coordinator is responsible for the following: • Greets each patient warmly and sincerely • Courteously answers inquiries and handles appointment requests in person and by phone • Performs check-in and check-out of patients including patient intake • Schedules appointments accurately • Inputs and accesses data accurately in electronic medical record system • Explains financial policies, insurance benefits, and cost estimates/quotes to patients as needed • Process payment transactions • Verify insurance benefits and obtain authorizations if needed • Process and review billing claims if needed • Perform office opening and closing duties per practice protocol • May cross train to perform other duties as necessary to support operations of the practice • Protects the privacy of patients at all times. Qualifications: • Must have high school diploma or equivalent • Must have previous customer service experience • Previous experience healthcare is desired but not required • Experience in the aesthetic industry is desired but not required • Experience with bookkeeping is desired but not required • Must be fluent in oral and written English • Must be proficient in typing, working with PCs, Microsoft Office • Experience with social media marketing is desired but not required • Must be able to prepare and review written documents accurately and completely • Must be able to communicate with others using clear and professional language • Must be polished and professional: willing and able to cover any visible tattoos or facial piercings during work hours; hair must be neat and professional appearing; only natural hair colors accepted unless otherwise discussed; nails must be kept short and clean; neutral nail polishes only; no artificial nails; no perfumes; uniform must be clean and professional and provided by the practice. • Must be authorized to work in the US The Ideal Candidate: • Must be honest, ethical, caring, proactive, and professional. • Must maintain a cheerful, friendly, courteous, and professional demeanor at all times • Must have excellent communication skills both in person and electronically and be prompt in responding to electronic communications. • Must have exceptional interpersonal skills, and be able to use tact, sensitivity and understanding when dealing with a variety of customer service scenarios, including potentially stressful and highly emotional situations • Must have great problem-solving skills • Must be highly organized, works well on more than one task at a time, and have meticulous attention to detail • Must have strong work ethics, takes pride in their work and is committed to our mission of providing exceptional care and experience for our patients Pay: $22.00 - $25.00 per hour Expected hours: 40.0 per week Work Location: In person