Jonas Software

Compensation

Full Description

Job Description: • Provide first-class support to customers, ensuring a smooth experience with our software • Assist in training clients and helping them put together their sales, ensuring they feel confident using our system • Support our Canadian and American clients in managing their onsite auctions, as well as assist UK & Irish clients during evening sales • Collaborate with a team of professionals to provide excellent service and help grow our client base • Opportunity for travel: Occasionally, you may have the chance to travel across Canada and the US, providing hands-on training and support as our clients go live with our software • Work-life balance: While the role may occasionally require Saturday work or evening shifts (for UK & Irish auctions), we offer flexibility and a collaborative environment where we prioritize your well-being. Requirements: • Exceptional customer service: A compassionate, calm, and solution-oriented approach to supporting clients. • Team collaboration: A strong team player who values open communication, teamwork, and shared success. • Calm under pressure: A composed presence during live auctions, ensuring smooth, seamless operations for clients. • Adaptability: Comfortable working with both internal teams and external customers to resolve issues quickly and efficiently. • Professional growth: We offer full training and ongoing development opportunities to help you grow in your role and advance your career. • Encourage the use of AI tools in professional and customer services: Automating repetitive tasks and optimisation of workflow. Benefits: • Internal Learning & Development programmes • Internal Mentor programme • Jonas Europe & Jonas Global networking events (GROW, JSA) • Join communities, build networks and collaborate with your colleagues across the Global Group.