Jonas Software

Compensation

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Job Description: Customer Support & Professional Services Specialist ABOUT US Newline is an established, successful market leader, specializing in IT solutions for auctions throughout the UK, Ireland, NZ and Canada. Newline know our customers by first name and build up a great rapport with them. Customer service and satisfaction is vitally important maintaining our good name and reputation within the industry. Newline offer an all-in-one IT solution and provide our own sector leading bespoke software, networking, and hardware to our clients. WHAT YOU’LL BE DOING As a Customer Support & Professional Services Specialist, you will play a key role in ensuring our clients receive the highest level of support. You will engage with customers through 2nd & 3rd line support calls, logging tickets in our CRM, and working to resolve queries or escalate to the appropriate team members when needed. You will be fully trained to support Newline’s online auction platform, auctionmarts.com, and NAS (Newline Auction Software) our back-office product, helping customers with advice, training, and problem-solving during both live and timed auctions. ROLE RESPONSIBILTILES Key Responsibilities: Provide first-class support to customers, ensuring a smooth experience with our software Assist in training clients and helping them put together their sales, ensuring they feel confident using our system Support our Canadian and American clients in managing their onsite auctions, as well as assist UK & Irish clients during evening sales Collaborate with a team of professionals to provide excellent service and help grow our client base Opportunity for travel: Occasionally, you may have the chance to travel across Canada and the US, providing hands-on training and support as our clients go live with our software Work-life balance: While the role may occasionally require Saturday work or evening shifts (for UK & Irish auctions), we offer flexibility and a collaborative environment where we prioritize your well-being. Key Skills & Experience: Exceptional customer service: A compassionate, calm, and solution-oriented approach to supporting clients. Team collaboration: A strong team player who values open communication, teamwork, and shared success. Professional growth: We offer full training and ongoing development opportunities to help you grow in your role and advance your career. Calm under pressure: A composed presence during live auctions, ensuring smooth, seamless operations for clients. Adaptability: Comfortable working with both internal teams and external customers to resolve issues quickly and efficiently. AI Encourage the use of AI tools in professional and customer services: Automating repetitive tasks and optimisation of workflow Reduce risk and increase reliability Increase productivity and competitiveness. COMPETENCIES, SKILLS & BEHAVIOURS Competencies Agility Innovation Customer & People Focus Ownership & Accountability. Skills Communication with Impact Technical Excellence Problem Solving & Analytical Thinking Organisational Understanding & Awareness. Behaviours Continuous Learning Integrity Explore & Act Kindness & Resilience. WHY JONAS EUROPE? Be part of a dynamic and innovative global organisation Competitive compensation and benefits package Opportunities for career growth within our expansive portfolio Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel. WHAT OUR EMPLOYEES SAY ABOUT US See what our employees say about us in the highlights video from our Jonas Annual Business Awards 2023 https://www.jonassoftware.co.uk/insights and our ‘Every Person Matters’ video from our Jonas Annual Business Awards 2024 https://www.jonassoftware.co.uk/why-jonas/people-culture/ ADDITIONAL INFORMATION LOCATION Remote, with travel opportunities as needed for training and client support. The position is based in the USA. SALARY $65,000-$85,000 (dependent on experience). MUCH MORE THAN A BENEFIT Internal Learning & Development programmes Internal Mentor programme Jonas Europe & Jonas Global networking events (GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group. OUR DEIB COMMITMENT Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated! We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone. FLEX WORKS CULTURE Here at Jonas Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees’ wellbeing and helps to provide great places to work. For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours. Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking. Business Unit: Scheduled Weekly Hours: 40 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. At Jonas we have long realized that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world class service to our valued clients. This allows Jonas Software to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy “to be the best, you have to beat the best”; well at Jonas Software we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best!!! Jonas Software is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at jobs@gjonas.com or 905-470-4600 Jonas Softwareis part of a CSI group of companies. << Back to Career Site