Jonas Software

Compensation

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Job Description: Customer Success Manager Ineo - Jonas Software Remote USA About Ineo Ineo is a global leader in mobility management software, expense management, and tax solutions, supporting thousands of clients across industries and geographies. Position Summary The Customer Success Manager (CSM) is responsible for maximizing client satisfaction, retention, and value realization across Ineo’s suite of global mobility software products. Key Responsibilities - Own the end‑to‑end customer success lifecycle. - Deliver role-based training sessions on Ineo Mobility Software. - Act as the primary customer advocate. - Monitor customer usage analytics and mitigate churn risks. - Identify upsell/cross-sell opportunities. - Contribute to customer journey mapping and KPI development. Qualifications Required: - 3–7 years in Customer Success, Account Management, or client-facing software support. - Experience training/supporting clients in workflow-based systems. - Strong analytical and communication skills. - Experience in global mobility, tax, payroll, or financial services. Preferred: - Knowledge of Zendesk, HubSpot, Jira. - SaaS experience and process improvement mindset. What Success Looks Like - High client retention and satisfaction. - Strong adoption metrics. - Clear communication and managed expectations. - Reduced escalations and improved client education. Why Join Ineo You’ll be part of a team committed to excellence, global collaboration, and continuous improvement. Business Unit: Ineo - GMS Scheduled Weekly Hours: 40 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. At Jonas we have long realized that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world class service to our valued clients. This allows Jonas Software to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy “to be the best, you have to beat the best”; well at Jonas Software we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best!!! Jonas Software is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at jobs@gjonas.com or 905-470-4600 Jonas Softwareis part of a CSI group of companies. << Back to Career Site