Joe Hurley Inc.

Compensation

Full Description

Job Description: • Receiving challenging calls transferred from Tier 1 agents. • Assisting and troubleshooting customer concerns. • Verifying data and information using a verification process. • Addressing customers' questions while displaying exceptional customer service skills. • Documenting both customer concerns and solutions. • Meeting or exceeding all managed metrics. • Keeping your community safe and making a difference. Requirements: • Ambitious customer focused individual • Ability to handle stressful customer interactions • 1 year of Call Center, Sales, or leadership experience • Strong computer skills with dual monitor experience preferred • Excellent verbal and written communication skills plus problem-solving skills • Able to handle/process high call volumes • Ability to work from home with internet in a quiet area • Must have your computer connected to the internet via Ethernet cable (not Wi-Fi) Benefits: • Dental Insurance • Health Insurance • Vision Insurance • 401K • Paid Holidays • Paid Time Off • Paid Emergency Time Off • And more!