Jobs via Dice

Compensation

Full Description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, AKAASA Technologies, is seeking the following. Apply via Dice today! Client is seeking a ServiceNow System Administrator with proven hands-on experience to assist in reviewing and tactically improving our existing ServiceNow (SNOW) instance. This is a configuration and implementation-focused role, not a strategic advisory position. The ideal candidate is detail-oriented, self-sufficient, and comfortable working within a mature SNOW environment to enhance existing functionality. Key Responsibilities: • Formal training or certification on software engineering concepts and 10+ years applied experience of expert-level ServiceNow architecture experience or completion of architecture coursework • Certification across multiple modules of ServiceNow including IRM, ITSM, and CSM • Expertise in one or more programming language(s) • Advanced knowledge of software architecture, application development, and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) • Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines • You will perform production support including incident resolution and troubleshooting. • you will Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested Provision, install, configure, operate, and maintain the ServiceNow platform • Someone with skillset to make changes to platform • Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. • Review and improve our current production SNOW instance across core ITSM modules. • Provide hands-on configuration and administration of: • Incident Management • Service Requests • Change Management • Employee Service Center (including catalog) • Business Rule Workflows (e.g., auto-assignment to support groups) • SNOW User Provisioning.