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Interested candidate please share your updated resume at Job Description - Title: Senior Apache Flink Engineer & Contact Center Technology Specialist Location: Remote Experience: 8 12+ years in real-time data engineering, streaming architectures, and enterprise contact-center modernization Professional Summary A highly skilled Apache Flink expert with deep experience designing, building, and optimizing large-scale real-time streaming pipelines for enterprise environments. Combines strong data engineering expertise with hands-on knowledge of modern Contact Center (CC) platforms, including Amazon Connect, Genesys Cloud, NICE CXone, and Five9. Adept at enabling real-time analytics, agent-assist intelligence, customer-journey insights, and operational dashboards using Flink, Kafka, and cloud-native technologies. Known for delivering high-availability, low-latency streaming solutions that power mission-critical CC operations such as call routing, sentiment analysis, SLA monitoring, and real-time workforce optimization. Flink Use Case Discussion, Best Practices Documentation, Access Model Documentation, CICD Pipeline for Self-Service (Design), Monitoring & Implementation, CICD pipeline for Self service - Implementation, Operational Readiness Epic 3: Flink Enablement & Operational Readiness Sprint 1 Flink Use Case Discussion Sprint 1 Flink Best Practices Documentation Sprint 2 Flink Access Model Documentation Sprint 2 Flink CICD Pipeline for Self-Service (Design) Sprint 3 Flink Monitoring & Implementation Sprint 3 Flink CICD pipeline for Self service - Implementation Sprint 4 Flink Operational Readiness - Policy Guardrails Core Competencies Apache Flink & Streaming • Real-time stream processing using Apache Flink (DataStream API, SQL, CEP) • Stateful stream processing, windowing, event-time processing, watermarking • Flink on Kubernetes, Flink on AWS EMR, Google Cloud Platform Dataflow, Azure HDInsight • Flink job optimization, checkpointing, savepoints, fault tolerance • Flink CDC (Change Data Capture) for real-time data sync Messaging & Data Platforms • Apache Kafka (topics, partitions, schema registry, KSQL) • AWS Kinesis, Google Pub/Sub, Azure Event Hub • Redis, Cassandra, DynamoDB, Elasticsearch for real-time storage • Data modeling for streaming architectures Contact Center (CC) Expertise • Amazon Connect, Genesys Cloud, NICE CXone, Five9 • Real-time call event ingestion & processing (ACD, IVR, CTI events) • Agent performance analytics & SLA dashboards • Real-time sentiment analysis & customer journey tracking • Integrating CC data with CRM (Salesforce, ServiceNow, Dynamics) • Workforce management (WFM) and quality management (QM) data pipelines Cloud & DevOps • AWS (Lambda, ECS, EKS, EMR, S3, Glue, IAM) • Azure (AKS, Event Hub, Functions, Synapse) • CI/CD pipelines (GitHub Actions, Jenkins, ArgoCD) • Infrastructure as Code (Terraform, CloudFormation) Nitin Diwakar Technical Recruiter |