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Title POS Support Analyst Location Remote Type Contract Key Responsibilities: • Provide first- and second-level technical support for POS hardware and software across retail or hospitality environments. • Troubleshoot and resolve issues related to POS terminals, peripherals (printers, scanners, card readers), and connectivity. • Configure and deploy POS systems for new store openings or system upgrades. • Collaborate with IT teams and vendors to escalate and resolve complex issues. • Assist with POS software installations, updates, and patch management. • Train store personnel and other end-users on POS functionalities and procedures. • Maintain documentation for support processes, system configurations, and troubleshooting guides. • Monitor POS system performance and ensure high availability. • Participate in system testing, data migration, and rollout activities. • Ensure compliance with data security standards (e.g., PCI-DSS) in POS operations. Thanks & Regards Nick Account Manager +1 (Ext-104)