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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Valourusa Inc., is seeking the following. Apply via Dice today! Greetings from ValourUSA Inc...!! My name is Anil, and I'm a Senior Technical Recruiter at ValourUSA. We are currently hiring for below position on behalf of our client. If you're interested, please share your updated resume at PACS Application Analyst II (REMOTE) Experience With Clinical 3rd Party Applications Experience with cardiology, radiology, lab, PACS, Sleep Lab (Cadwell) and PFT (Breeze Suite) Summary: • The Application Analyst II position provides Tier 2 and Tier 3 application support of medium to high complexity for a large portfolio of back-office applications for a large, multi-regional Healthcare System; provides incident and problem management support following the outlined ITIL processes; • participates in an on-call rotation to provide 24/7 desktop application support of all back-office systems with an advanced understanding of Microsoft Office, collaboration products and other back-office applications including functionality and technical architecture; • works in a team setting, sharing information and assisting others while providing quality support to both internal and external users with a focus on customer service and timeliness. • Position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Provides/coordinates resolution of issues while recommending procedures and controls for problem prevention for future like issues Follows the outlined Service Management Processes including issue/request SLA and SEV1 and 2 application outages Responsible for thorough documentation within call tracking database and knowledge database to document work around or resolution of frequent incidents to enhance quality of problem resolutions for future incidents Thank you , Anil Gogineni Senior Talent Acquistion ValourUSA Inc 1320 Greenway Dr, Suite 830, Irving, TX 75038 D : +1 Email: LinkedIn: Web: This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic mail or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply e-mail so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you.