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Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: LG Electronics North America is a global leader in technology dedicated to creating innovative solutions for a better life. The Senior Manager, Field Technical Support will oversee key post-sales functions, manage aftermarket support, and drive operational excellence through data-driven decision-making and continuous improvement. Responsibilities: • Develop regional service support strategies, actions, and metrics throughout the LG Preferred Service Champion Programs. • Manage all aftermarket support activities, projects, and field personnel within all assigned regions. • Manage all reporting responsibilities, including creating monthly reports and presenting data. Will include problem analysis and corrective action tracking. • Full management and responsibility for the LG operated service support programs of Service Champion Program (SCP), Service Champion – Advisory Council (SCA), and Service Champion Authorized Trainer (SCP – AT). • Manage the informational literature of the SCP and SCP – AT programs. • Provide management of the Service Champion Forum, content within, and support. • Manage, organize, and execute yearly technical conference including content creation. • Coordinate with Technical Support, Escalation Lead, Engineering and Field Controls team members to provide direction and resolve escalated technical field issues. • Manage technical training team, training development activity & personnel, and LG Training Academies. This includes budgeting, execution, and planning. • Responsible for service operational efficiency and new technology development. • Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed. • Schedule and conduct onsite training, as needed, on new service platforms being launched. • Support aftermarket rework projects as needed including tracking. • Manage Quality Technical Meetings (QTM) and materials. • Network with regional sales staff fostering technical relationships within all service coverage regions. • Facilitate, management, and execute service department continuous improvement projects and initiate measurements. Qualifications: Required: • Minimum 10 years’ experience in the HVAC field and in a technical management role. • Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role. • Training management expertise is a requirement. • Capable of managing service regions and working cross functionally. • Proven experience setting goals and executing service support strategies within direct report team. • Demonstrated proficiency in LG product line technical knowledge. • Skilled and experienced in service-oriented platform creation and launches. • Proficiency in documentation creation and dispersion. • Able to travel up to 75%. • Excellent communication skills and interpersonal skills to interact effectively with diverse client group. • Ability to identify important department metrics and tracking methodology. • Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify. • Ability to create reports and professional business correspondence. • Well-developed planning, organization, analytical, and decision-making skills. • Proficient computer skills using all Microsoft Suite Programs. Preferred: • HVAC Vocational Diploma, Bachelor, or Associates Degree preferred. Company: At LG, we provide products and services aimed at helping people—at home, at work, or wherever life takes them. Founded in 1978, the company is headquartered in Englewood Cliffs, NJ, US, with a team of 1001-5000 employees. The company is currently Late Stage.