Jobgether

Compensation

Full Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Software Engineer, Call Intelligence in United States. In this role, you will contribute to a cutting-edge conversation intelligence platform that analyzes millions of interactions to improve customer support and agent performance. You will be part of a collaborative, high-performing engineering team focused on building scalable, production-grade features that deliver measurable business impact. This is a fully remote role, offering the opportunity to work across a modern tech stack while directly influencing the design and performance of AI-driven tools. You will engage in code development, refactoring, debugging, and technical leadership, shaping the way customers derive insights from their call data. Accountabilities: Develop new features for a conversation intelligence platform, ensuring reliability and usability for customer-facing applications. Refactor, optimize, and debug existing code to maintain high-quality software. Lead technical projects, including code reviews, design discussions, and implementation oversight. Participate in on-call rotations, monitor metrics, triage alerts, and respond to production issues. Collaborate with cross-functional teams to prioritize and manage work using agile processes. Promote best practices and coding standards across the engineering team, sharing technical knowledge and guidance. 5+ years of experience developing and maintaining customer-facing software features. Strong experience with TypeScript and React for building production-grade UI applications. Familiarity with Python is a plus; experience with production environments is highly valued. Experience leading technical projects and collaborating in cross-functional teams. Understanding of cloud services (e.g., Google Cloud Platform) and container orchestration (e.g., Kubernetes) is a plus. Excellent communication skills, problem-solving abilities, and a passion for learning across a full tech stack. Experience with LLM prompt tuning or AI/ML systems is a plus but not required. Fully remote work environment respecting time zone differences. Highly competitive salary and equity, with a 401(k) plan for US employees. Comprehensive healthcare coverage, including medical, vision, and dental. Health and wellness perks to support work-life balance. Equipment stipend for home office setup. Flexible vacation policy and generous time off. Team trips, offsites, and unique company experiences. Eligibility for a 5-week sabbatical after 4.5 years of employment. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1