Jobgether

Compensation

Full Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will have a vital impact on enhancing customer relationships and driving the success of key clients. You will lead by example, mentoring peers and aligning various teams to ensure customer satisfaction and retention. Your ability to operate autonomously and leverage your expertise will be crucial in identifying solutions for non-routine challenges and delivering exceptional value to customers. As a strategic advisor, your insights and leadership will shape customer success practices and outcomes that align with the company's objectives. \n Accountabilities Own and lead complex, high-value customer relationships. Develop a deep understanding of customer business objectives and success criteria. Serve as a trusted advisor to senior customer stakeholders, including executives. Lead strategic Business Reviews synthesizing data and recommendations. Anticipate customer challenges to adjust engagement strategies proactively. Requirements 7+ years of experience in Customer Success, Account Management, or a related role. Proven success managing complex or strategic customer relationships. Strong understanding of SaaS business models and retention drivers. Excellent communication skills to convey complex concepts succinctly. Experience with CRM and Customer Success platforms. Benefits Competitive salary and bonus opportunities. Unlimited vacation and flexible time off. Opportunities for professional development and mentorship. Diverse and inclusive work environment. Work-life balance and remote work flexibility. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1