Jobgether

Compensation

Full Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Account Manager - REMOTE. In this role, you will serve as the primary liaison for assigned customers, ensuring their satisfaction from initial contract signing through implementation and ongoing support. The Technical Account Manager will collaborate with various teams to facilitate the delivery of services, manage resources, and identify growth opportunities. This position plays a vital role in enhancing customer relationships, driving successful outcomes, and contributing to better global health solutions through innovative healthcare data management. \n Accountabilities Oversee project resource management and allocation across customer engagements. Manage customer onboarding and ensure seamless implementation of products/services. Act as the primary contact and trusted advisor for customers throughout the lifecycle. Maintain visibility into the sales pipeline and prepare for new contract opportunities. Collaborate with Agile teams to support effective project delivery. Manage financial aspects including budgeting and tracking project financials. Create and negotiate Statements of Work (SOWs) with sales and technical teams. Identify upselling opportunities and collaborate with the sales team to achieve targets. Ensure effective deployment plans are aligned with customer objectives. Oversee critical customer issues to ensure timely resolution. Facilitate regular customer meetings to keep stakeholders informed. Ensure a consistent and positive customer experience. Support the development of enablement tools and resources. Stay up-to-date on market trends and customer business goals. Accurately report working hours and manage project documentation. Comply with all privacy and security policies. Requirements 5-7+ years in a technical software delivery role. Post-secondary education in a technical program or equivalent experience. Experience in resource management and financial oversight. Proven ability to identify upsell opportunities. Strong knowledge of Agile methodologies, especially Scrum and Kanban. Excellent communication and negotiation skills. Experience working with cross-functional teams. Proven track record in managing multiple customer accounts. Familiarity with healthcare technology and standards like FHIR and HL7. Ability to travel up to 25% as needed. Benefits Remote Work Environment Flexible Time Away From Work Policy including PTO and Sick Days Competitive Salary and Comprehensive Health Benefits RRSP/TFSA/401K Employee Contribution Options Life and Disability Insurance Employee Assistance Program Professional Development Programs including FHIR Study Participate in the Super HAPI Fun Club \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1