Jobgether

Compensation

Full Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Quantitative Analytics Manager (Remote). In this pivotal role, you will lead optimization initiatives across contact center and workforce management operations. Your analytical expertise will drive performance improvements through data science and experimentation. The ideal candidate will have substantial experience with large call center environments and strong skills in quantitative analysis, allowing you to influence business strategies effectively. \n Accountabilities Develop and refine predictive dialing strategies to maximize contact rates, conversion, and profitability. Build and maintain models to forecast call volumes and optimize staffing schedules for efficiency. Design and execute experiments on contact center scripting and engagement strategies. Implement intelligent routing logic that aligns customer-agent interactions with profitability metrics. Create dashboards and reports to monitor KPIs, identify trends, and recommend actionable insights. Partner with Operations, Technology, and Revenue teams to align analytics initiatives with business goals. Requirements Bachelor’s or Master’s degree in Statistics, Mathematics, Computer Science, Economics, or related field. 5+ years of experience in quantitative analytics, preferably in a call or contact center environment. Proven experience with dialer systems and workforce management tools. Strong proficiency in SQL, Python, R, or similar analytical tools. Experience with A/B testing frameworks and experimental design. Excellent communication skills and ability to translate complex data into actionable strategies. Benefits 401(k) Dental insurance Disability insurance Employee discounts Health insurance Life insurance Paid time off 12 paid holidays per year Paid training Referral program Vision insurance Referral bonuses \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1