Jobgether

Compensation

Full Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support Desk Manager in the United States. In this role, you will lead the technology support operations for a dynamic organization, ensuring seamless IT service delivery and an exceptional user experience. You will manage a team of technical support staff, oversee branch technology and software deployment, and drive process improvements across departments. This position involves strategic planning, project management, and leading change management initiatives. You will collaborate cross-functionally to enhance operational efficiency, support system reliability, and ensure adherence to IT policies. The environment is fast-paced and service-oriented, offering opportunities to implement impactful technology solutions while fostering team growth and professional development. \n Accountabilities: Leading, mentoring, and managing technical support and endpoint engineering staff, including work assignments, project prioritization, and professional development. Planning, procuring, installing, and maintaining branch technology and software to meet operational and capital expenditure goals. Overseeing service providers and IT partners to ensure system uptime and adherence to service level agreements. Managing change management processes, including chairing the Change Advisory Board and maintaining process maturity. Collaborating with internal departments to identify opportunities for technology to improve operations and automate workflows. Supporting technology budgeting, forecasting, and strategic planning activities. Staying informed on industry advancements to recommend improvements in infrastructure, processes, and team technical skills. Requirements: Candidates should meet the following qualifications: Bachelor’s Degree in Information Technology or related field with 6+ years of management or IT experience, OR Associate Degree with 7+ years of equivalent experience, OR 9+ years in engineering/project management or similar IT role. Proven experience managing technical support teams and IT operations. Strong project management, problem-solving, and organizational skills. Knowledge of IT infrastructure, endpoint management, and service desk operations. Ability to prioritize tasks, work under pressure, and deliver high-quality results. Valid driver’s license and ability to meet travel requirements for on-site visits. Strong communication skills and collaborative mindset. Benefits: Competitive annual salary ($82,212–$123,323) Paid holidays and PTO 401(k) plan with employer match Medical, dental, vision, and life insurance Short-term disability and maternity leave coverage Tuition reimbursement program Flexible “Dress for your day” policy Career growth opportunities in a supportive, team-oriented culture Hybrid or remote work eligibility after probationary period \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1