Jobgether

Compensation

Full Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a [Field Service Engineer] in [United States]. As a Field Service Engineer, you will play a pivotal role in ensuring that cutting-edge analytical systems operate reliably for scientific and medical research. You will work directly with customers across North America, delivering installations, maintenance, and technical support, while acting as a critical bridge between engineering teams and end users. This role offers a unique opportunity to establish and scale field service operations, providing high-impact support that advances scientific discovery. You will troubleshoot complex technical issues, optimize system performance, and collaborate closely with cross-functional teams to identify product and process improvements. Extensive travel will be part of your work, allowing you to build strong customer relationships and firsthand insight into how technology is used in real-world research environments. Your contributions will directly affect customer satisfaction, system uptime, and the success of innovative science initiatives. Accountabilities: · Perform on-site installations, preventative maintenance, repairs, and system upgrades. · Deliver responsive and high-quality technical support to customers and collaborators. · Manage logistics for systems, spare parts, and service tools to ensure timely service delivery. · Use service management systems to plan, document, and track all service activities. · Collaborate with R&D, engineering, and applications teams to troubleshoot and resolve complex technical issues. · Identify opportunities for product and process improvements and communicate customer insights internally. · Support partner service coordination for a seamless customer experience. · Travel extensively across North America and occasionally internationally for training and meetings. · Bachelor’s degree or equivalent in Engineering, Life Sciences, or a related field. · 5+ years of field-based service experience, preferably with analytical, life science, or high-tech instrumentation. · Strong technical knowledge of optical, electrical, and mechanical systems; experience with microfluidics or droplet-based technologies is a plus. · Proficiency with Windows OS, computer hardware, and networking. · Experience with service ticketing systems and structured customer support processes. · Excellent problem-solving and root-cause analysis skills. · Strong interpersonal and communication skills with a customer-focused mindset. · Highly organized, detail-oriented, and adaptable to a fast-paced, evolving environment. · Team-oriented, flexible, self-driven, and passionate about technology and science. · Competitive salary and comprehensive benefits package. · Opportunities for professional growth and travel. · Work closely with cutting-edge technology in single-cell science. · Exposure to breakthrough innovation in analytical instrumentation. · Collaborative, mission-driven, and supportive work environment. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1