Jobgether

Compensation

Full Description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in the United States. We are seeking an experienced Enterprise Customer Success Manager to build lasting relationships with enterprise clients and maximize the value they derive from advanced data management solutions. In this strategic, customer-facing role, you will oversee the entire customer lifecycle, from implementation and onboarding to adoption, renewals, and account expansion. You will act as a trusted advisor, aligning technology capabilities with business objectives to drive measurable outcomes and long-term customer success. Working closely with Sales, Product, Engineering, and Professional Services teams, you will coordinate initiatives that strengthen customer engagement and accelerate platform adoption. You will also lead executive-level discussions, identify growth opportunities, and proactively address risks to customer retention. This is an opportunity to combine technical expertise, commercial strategy, and relationship management in a collaborative, remote-first environment focused on innovation and data-driven decision-making. \n Accountabilities Enterprise Account Management: Own and manage a portfolio of enterprise customers, serving as the primary relationship lead throughout deployment, adoption, renewal, and expansion. Customer Success Strategy: Develop structured account plans and success strategies aligned with customer business objectives, data management priorities, and measurable outcomes. Product Adoption and Value Realization: Drive onboarding, accelerate time-to-value, and expand platform usage across data quality, data governance, data observability, analytics, and related use cases. Cross-Functional Collaboration: Partner with Sales, Sales Engineering, Product, Engineering, Professional Services, and Support to deliver a consistent customer experience and resolve implementation or adoption challenges. Executive Engagement: Lead customer workshops, strategic business reviews, and executive-level conversations, translating technical capabilities into business value and actionable recommendations. Retention and Risk Management: Identify customer risks early, develop mitigation plans, and implement initiatives that protect gross revenue retention (GRR), improve satisfaction, and strengthen customer loyalty. Renewals and Revenue Growth: Partner with Sales to structure, negotiate, and close renewals, expansions, and commercial agreements, coordinating with procurement, information security, and legal stakeholders. Account Expansion: Identify opportunities to convert demonstrated customer value into additional use cases, expanded platform adoption, and incremental annual recurring revenue (ARR). Partner Relationship Management: Collaborate with systems integrators and other strategic partners involved in customer accounts to support successful implementations and ongoing growth. Performance and Reporting: Monitor and drive key performance indicators, including ARR, net revenue retention (NRR), GRR, product adoption, usage, and customer satisfaction (CSAT/NPS), using insights to improve customer outcomes. Requirements Professional Experience: At least five years of experience in Customer Success, Account Management, or a related customer-facing commercial role. Enterprise SaaS Expertise: Experience managing enterprise customers using data management platforms, preferably in SaaS or PaaS environments. Data Management Knowledge: Strong technical understanding of data governance, with familiarity with data quality, master and reference data management, data observability, or analytics solutions. Customer Portfolio Growth: Demonstrated success managing and expanding enterprise accounts, with measurable results in customer retention, product adoption, time-to-value, and CSAT/NPS. Commercial Negotiation: Direct experience managing renewals, expansions, and commercial agreements, including negotiations involving procurement, information security, and legal teams. Stakeholder Management: Proven ability to navigate complex enterprise organizations, build trusted relationships, and engage effectively with technical teams, business leaders, and senior executives. Cross-Functional Collaboration: Experience coordinating initiatives across internal departments and working with systems integrators or external partners to achieve customer objectives. Communication and Presentation: Exceptional written, verbal, and presentation skills, with the ability to communicate complex technical concepts clearly and demonstrate their business impact. Business and Technical Acumen: A strong commercial mindset combined with the ability to connect platform capabilities to customer needs, strategic priorities, and revenue opportunities. Strategic Execution: Ability to work autonomously, prioritize competing demands, solve complex problems, and lead initiatives from planning through execution. Work Authorization: Must be currently authorized to work full-time in the United States. Employment visa sponsorship and transfers are not available for this position. Benefits Competitive Compensation: Annual on-target earnings (OTE) ranging from $130,000 to $170,000, including base salary and bonus. Final compensation depends on experience, skills, and role scope. Healthcare Coverage: Medical, dental, and vision insurance. Retirement Savings: 401(k) plan with employer matching contributions. Insurance Protection: Life insurance and long-term disability insurance. Flexible Time Off: Paid vacation, flexible time off (FTO), and five sick days to support work-life balance and personal well-being. Family Support: Paid parental leave through a global family support program. Employee Well-being: Access to an Employee Assistance Program (EAP). Long-Term Incentives: Eligibility for an equity grant and participation in a long-term incentive program. Flexible Work Environment: Flexible working hours and a remote-friendly work setup. Professional Development: Access to online learning courses, Udemy resources, and tickets to industry conferences and events. Employee Referral Program: Opportunity to participate in a referral program that rewards employees for bringing new talent to the organization. Collaborative Culture: An international, team-oriented environment that encourages professional growth, knowledge sharing, customer focus, and continuous improvement. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1