Jobgether

Compensation

Full Description

This position is posted by Jobgether on behalf of DCX PH Inc. We are currently looking for an Enrollment Specialist - Care Coordinator in the United States. This role offers the opportunity to make a meaningful impact on the healthcare experience for members and patients. As an Enrollment Specialist - Care Coordinator, you will serve as a key point of contact, assisting individuals with enrollment processes, guiding them through available healthcare resources, and providing excellent customer service in a non-clinical setting. You will work closely with internal teams to ensure accurate and timely processing of requests while maintaining compliance with policies and standards. This position emphasizes empathy, problem-solving, and organizational skills, making it ideal for someone passionate about supporting others. You will engage in both inbound and outbound communication, ensuring every interaction is professional, helpful, and respectful. The role is fully remote, offering flexibility while requiring reliability and strong communication abilities. Accountabilities • Conduct outbound calls for enrollment, customer satisfaction surveys, and other outreach projects. • Handle inbound calls from members, physicians, clients, and other stakeholders to provide assistance and process requests according to company policies. • Accurately document interactions, notes, and patient information while maintaining confidentiality in compliance with HIPAA standards. • Collect and validate patient demographic and insurance information, including pre-certification or authorization numbers when necessary. • Coordinate with internal teams, physicians, and clients to ensure timely and effective resolution of inquiries and requests. • Maintain clear, timely, and professional communication with all stakeholders. • Assist members in navigating the healthcare system and connecting with community-based resources. • Perform additional duties as assigned to support team and organizational goals. • High school diploma or equivalent; additional education a plus. • Minimum of 1 year of office, customer service, or telecommunication experience; telehealth support experience preferred. • Strong verbal and written communication skills. • Excellent interpersonal skills and the ability to demonstrate empathy. • Ability to interpret and apply policies accurately. • Proficiency in computer applications and data entry while engaging with customers. • Strong problem-solving, organizational, and multitasking abilities. • Cultural sensitivity and competence in serving a diverse membership. • Ability to work remotely with reliable high-speed internet. • Hourly pay: $19.00 • Medical, dental, and vision insurance • Life insurance, short-term and long-term disability coverage • Flexible spending account • Employee assistance program • 401(k) with employer contribution • Paid time off and sick leave • Tuition reimbursement • Daily pay options available Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly: 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1