Jobgether

Compensation

Full Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Backend Engineer (Python, SQL) in the United States. As a Backend Engineer on the Customer Experience Platform team, you will play a pivotal role in designing, building, and scaling backend systems that power customer support operations for a rapidly growing online marketplace. You will develop and maintain infrastructure that efficiently handles high volumes of technical, purchasing, and logistics issues, while implementing AI-driven automation tools to streamline issue resolution. This role offers the chance to lead end-to-end projects, improve system performance, and collaborate with cross-functional teams to deliver impactful features. You will operate in a fast-paced environment that values technical excellence, creative problem-solving, and proactive leadership, all while contributing to an enhanced user experience. The position also provides opportunities to mentor team members and influence technical strategy on critical backend systems. Accountabilities: Design, develop, and maintain scalable backend systems supporting customer support operations. Build and enhance user-facing features and internal platform functionalities. Scale infrastructure to manage increasing support volume and operational complexity. Develop AI-powered automation tools to handle high volumes of customer inquiries efficiently. Translate complex business problems into clear technical solutions and lead implementation. Collaborate with cross-functional teams to ensure smooth feature integration and delivery. Mentor and support team members, fostering a collaborative and inclusive environment. Continuously monitor and improve system performance, reliability, and security. 5+ years of full-time software engineering experience, preferably in high-growth startups. Bachelor’s degree in Computer Science or a related field, or equivalent experience. Proven experience building end-to-end product experiences and scaling backend systems. Strong proficiency in Python, SQL, and experience with relational databases (Postgres preferred). Experience with Elixir or other backend technologies is a plus. Ownership mindset with a track record of managing projects from inception to deployment. Excellent problem-solving skills, particularly in ambiguous situations. Strong communication and leadership abilities to guide team members and collaborate cross-functionally. Familiarity with AI/ML-based automation tools and integrating them into backend systems is advantageous. Generous holiday and time-off policies to support work-life balance. Comprehensive health insurance options including medical, dental, and vision coverage. Remote work support, including home office setup allowance and monthly internet and cell phone stipends. Wellness programs with monthly allowances for health and wellness activities. Annual childcare allowance and family planning support, including adoption and fertility benefits. Retirement plans such as 401(k) with employer matching (up to 4%) or international pension plans. Paid parental leave of 16 weeks with gradual return periods. Opportunity to use the platform internally to deepen product understanding (“dogfooding”). Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1