Job Duck

Compensation

Full Description

Job Duck is hiring a virtual V105 - Medical Records Demand Manager Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm. Job Description: Summary We are seeking a meticulous and proactive Demand Manager to take charge of medical record retrieval and management. In this role, you will coordinate requests, track progress, and ensure records are delivered accurately and on time. You’ll be the key connector between healthcare providers, clients, and internal teams, helping resolve delays and maintain compliance. The ideal candidate thrives in a dynamic environment, enjoys solving problems, and takes pride in providing reliable, high-quality service. Your contributions will directly support smooth operations and positive outcomes for both clients and the organization. Monthly Compensation: 1,150 to 1,220 USD Responsibilities include, but are not limited to · Manage the end-to-end process of retrieving medical records from providers, facilities, and third parties · Track, prioritize, and follow up on outstanding requests to ensure timely fulfillment · Communicate effectively with healthcare providers, legal teams, and clients to resolve delays or issues · Verify the accuracy and completeness of received records before release · Maintain detailed logs and status updates for all requests · Generate regular reports on request status, turnaround times, and outstanding follow-ups · Handle ongoing inbound and outbound calls related to record requests and case statuses Key Skills · Strong organizational skills with attention to detail · Ability to manage multiple tasks and prioritize effectively · Reliability and consistent follow-through on commitments · Comfortable interacting with diverse teams and international staff · Solutions-oriented mindset with excellent communication skills · Adaptable, proactive, and able to wear many hats within the organization Requirements · 1-2 years of experience managing records, data, or administrative processes in a healthcare or legal context preferred · Excellent communication skills for interacting with providers and clients · Ability to handle a moderate volume of calls daily (16 to 30) · Strong problem-solving and follow-up skills Software · CRM system experience · VoIP communication tools · Internal communication platforms · Email and calendar management Timezone · PST Work Shift: 8:00 AM - 5:00 PM [PST][PDT] (United States of America) Languages: English, Spanish We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now! Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well. Job Duck helps talented individuals work remotely for US-based companies. Check out all the free Resources we have for you here! Explore our Frequently Asked Questions for more information!