Job Duck

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Job Duck is hiring a virtual V104 - Intake & Client Care Associate Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm. Job Description: Summary: We are seeking a highly detail-oriented and empathetic Intake & Client Care Associate to be the first point of contact for prospective clients. This role is crucial in creating a positive client experience and ensuring accurate intake processes that support successful case outcomes. You are self-motivated, highly organized, and thrive in a fast-paced environment. You take pride in accuracy, follow-through, and delivering exceptional client service. You are empathetic, tech-savvy, and comfortable managing multiple priorities remotely. Monthly Compensation: $1,150 to $1,220 USD → Responsibilities include, but are not limited to: Client Communication • Make calls per day to prospective and existing clients • Follow up with clients who have not yet connected with the firm • Send texts, emails, and leave voicemails to maintain consistent communication Case Intake & Review • Conduct initial screenings and gather essential case details with empathy and professionalism • Review project notes to determine case needs and next steps • Enter client information accurately into the firm’s case management system Administrative Support • Prepare intake summaries for attorney review • Maintain organized digital records and ensure compliance with confidentiality standards → Key Skills: • Detail Orientation: Ability to manage complex case details and maintain accurate records • Empathy: Deliver compassionate communication to clients during stressful times • Medical Terminology: Familiarity with medical terms and injury-related documentation • Communication: Strong verbal and written skills; bilingual (English/Spanish) required • Tech Proficiency: Comfortable with CRM systems, Microsoft Office, and virtual tools • Persistence: Ability to follow up consistently and manage high call volumes daily → Requirements: • High school diploma required; associate’s degree or paralegal certification preferred • 1–2 years of experience supporting legal, medical, or customer service intake roles • Bilingual (English/Spanish) required for client communication → Software: • CRM: FileVine • VOIP: RingCentral • Internal Communication: Teams • Email: Outlook • Calendar: Outlook • Other: Zoom, Hona, Adobe → Location & Timezone: • EST – Massachusetts Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English, Spanish We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now! Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well. Job Duck helps talented individuals work remotely for US-based companies. Check out all the free Resources we have for you here! Explore our Frequently Asked Questions for more information!