Job Duck

Compensation

Full Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: We’re looking for a Legal Client Happiness Coordinator who enjoys creating smooth, thoughtful experiences for both clients and internal teams. In this role, you’ll work directly with principal attorneys to support strategic initiatives, improve workflows, and strengthen client relationships. Your work will help ensure that clients feel informed, valued, and well cared for throughout their journey. If you’re someone who thrives in a proactive, organized, and people-focused environment, this role will be a great fit. Monthly Compensation: $1060 to $1150 USD Responsibilities include, but are not limited to: Assist with onboarding new clients by organizing documentation, scheduling meetings, and ensuring a positive first impression. Prepare summaries, reports, and updates related to client activity, performance metrics, or ongoing initiatives. Collaborate with team members to enhance overall service quality and strengthen long-term client relationships. Monitor client satisfaction and proactively address concerns, questions, or opportunities to improve the client experience. Help improve internal workflows by identifying inefficiencies, organizing processes, and implementing practical solutions. Assist with special projects, research, or administrative initiatives as needed. Coordinate closely with principal attorneys to support strategic initiatives, projects, and client-related priorities. Serve as a primary point of contact to support client communication, ensuring clients feel informed, supported, and valued throughout their experience. Track client progress, follow-ups, and important milestones to ensure timely communication and smooth case or project flow. Requirements: Office hours: 9 AM to 6 PM EST 2-3 years of experience working as a Client Happiness Coordinator Legal background is a big plus Bachelor’s degree in Business Administration, Marketing, or Communications Project Management Professional (PMP) certification or similar (preferred) Software: Asana, Lawmatics, Copilot Skills and traits: Strong written and verbal communication Ability to manage multiple projects independently Results-oriented with a growth mindset Values progress over perfection Work Shift: 9:00 AM - 6:00 PM [EST][EDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well. Job Duck helps talented individuals work remotely for US-based companies. Check out all the free Resources we have for you here! Explore our Frequently Asked Questions for more information!