JM Pet Resort & Veterinary Clinic

Compensation

Full Description

Client Success Coordinator (CSC) Location: Brockton, MA Why Join Us At JM Pet Resort and Veterinary Clinic, you’ll be part of a supportive, collaborative team that values both pets and people. We offer opportunities to grow, make a difference in the lives of animals, and help clients feel confident in their pets’ care. About the Role Are you passionate about animals, client education, and building strong relationships? As a Client Success Coordinator (CSC), you’ll be the bridge between our clients and veterinary team—helping ensure pets receive the highest level of care. You’ll play a key role in supporting doctors, educating pet owners, and guiding our Client Service Representative team, all while fostering a culture of compassion and preventative care. What You’ll Do • Educate clients on preventative care and wellness services • Act as a liaison between clients and doctors for treatment recommendations • Communicate lab and diagnostic results • Support and mentor the Client Service Representative team • Assist with surgical scheduling, paperwork, and client communication • Follow up on prescriptions, reminders, and urgent care referrals • Ensure medical compliance by supporting doctors and technicians What We’re Looking For • 2–3 years of Veterinary Technician experience preferred • Strong client communication and relationship-building skills • Highly organized, adaptable, and comfortable in a fast-paced clinic • Passionate about animal welfare and preventative medicine Education: High School Diploma (or equivalent) required Physical Requirements: Ability to lift up to 50 lbs; comfortable working with animals of all sizes Job Type: Full-time Benefits: • 401(k) • Dental insurance • Employee discount • Health insurance • Paid time off Work Location: In person