Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure exceptional service delivery. Your role is pivotal in managing daily operations, coaching team members, and driving process improvements to maintain high customer satisfaction and operational efficiency. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and deliver outstanding service. - You will monitor daily operations, ensuring timely and accurate resolution of customer inquiries and issues. - You will analyze customer feedback and operational data to identify trends and areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements and best practices. - You will provide training and development opportunities to team members to foster growth and skill advancement. - You will manage scheduling and resource allocation to optimize team productivity. - You will handle escalated customer concerns with professionalism and empathy. - You will prepare regular reports on team performance and customer satisfaction metrics. What You Bring: - Minimum of 3 years experience in customer service or operations supervision, preferably in e-commerce or retail. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency with customer service software and CRM systems. - Analytical mindset with experience in data-driven decision making. - Ability to manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience with JIRA, Zendesk, or similar customer support platforms. - Background in process improvement methodologies such as Lean or Six Sigma. - Familiarity with e-commerce logistics and order fulfillment processes. - Bilingual abilities or experience working in a multicultural environment. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer flexible work schedules and remote work options. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!