Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We cater to a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative journeys. Our commitment to exceptional customer service drives our innovative approach and continuous growth. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and inspire our Customer Experience team to deliver outstanding service and operational excellence. Your role is pivotal in managing daily operations, optimizing processes, and ensuring customer satisfaction remains at the forefront of our business. What You'll Do: - You will supervise and support the Customer Experience team to maintain high performance and morale. - You will monitor daily operations to ensure efficient and effective customer service delivery. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will train and develop team members to enhance their skills and career growth. - You will handle escalated customer issues with professionalism and empathy. - You will prepare and present regular reports on team performance and customer satisfaction metrics. - You will contribute to strategic planning to align customer operations with company goals. What You Bring: - Minimum of 3 years experience in customer service or operations management. - Strong leadership skills with experience managing a team. - Excellent communication and interpersonal abilities. - Proficiency in customer service software and CRM systems. - Analytical mindset with problem-solving skills. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail industries. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with data analysis tools and reporting software. - Bilingual abilities or experience working in diverse cultural settings. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional development and career advancement. - We offer competitive salary and comprehensive benefits package. - We offer flexible work arrangements to support work-life balance. - We offer the chance to be part of a growing company passionate about customer success. Ready to Apply? To join our team at Jiffy as a Customer Operations Supervisor, please submit your resume and cover letter through our careers page at www.jiffy.com/careers. We look forward to hearing from you!