Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our growth and innovation. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and inspire our Customer Experience team to deliver outstanding service. Your role is pivotal in managing daily operations, optimizing processes, and ensuring customer satisfaction remains at the forefront of our business. What You'll Do: - You will supervise and support the Customer Experience team to maintain high service standards. - You will monitor daily operations to ensure efficiency and resolve any issues promptly. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will train and mentor team members to foster professional growth and development. - You will manage scheduling and resource allocation to meet fluctuating demand. - You will handle escalated customer concerns with professionalism and empathy. - You will contribute to the development of customer service policies and procedures. What You Bring: - Minimum of 3 years experience in customer service or operations supervision. - Strong leadership skills with the ability to motivate and manage a team. - Excellent communication and interpersonal abilities. - Proficiency in customer service software and CRM systems. - Analytical mindset with problem-solving capabilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with data analysis tools and reporting. - Bilingual skills or additional language proficiency. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional development and career growth. - We offer competitive salary and comprehensive benefits package. - We offer flexible work schedules and remote work options. - We offer employee discounts on our products and services. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the Customer Operations Supervisor role at Jiffy. We look forward to hearing from you!