Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure exceptional service delivery. Your role is pivotal in managing daily operations, coaching team members, and driving process improvements to maintain high customer satisfaction and operational efficiency. What You'll Do: - You will supervise and mentor a team of customer service representatives to achieve performance goals. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will manage scheduling and workload distribution to optimize team productivity. - You will handle escalated customer issues with professionalism and empathy. - You will prepare regular reports on team performance and customer satisfaction metrics. - You will contribute to training programs to enhance team skills and knowledge. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with experience in data-driven decision making. - Ability to manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with workforce management tools. - Bilingual abilities or experience working with diverse customer bases. What We Offer: - We offer a collaborative and inclusive work environment that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and development. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com.