Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful shopping experience for small business owners, hobbyists, and crafters. We pride ourselves on seamless customer interactions and innovative solutions that empower creativity and business growth. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure exceptional service delivery. Your role is pivotal in maintaining high customer satisfaction by overseeing daily operations, coaching team members, and implementing process improvements. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and deliver outstanding service. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries and issues. - You will analyze customer feedback and operational data to identify trends and areas for improvement. - You will collaborate with cross-functional teams to streamline processes and enhance the customer journey. - You will provide training and development opportunities to team members to foster growth and skill enhancement. - You will manage escalated customer concerns with professionalism and a solution-oriented approach. - You will prepare regular reports on team performance and customer satisfaction metrics for senior management. - You will contribute to the development and implementation of customer service policies and best practices. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision, preferably in e-commerce or retail. - Strong leadership skills with a proven ability to manage and develop teams. - Excellent communication and interpersonal skills to effectively interact with customers and team members. - Proficiency in customer service software and CRM systems. - Analytical mindset with experience in data-driven decision making. - Ability to handle high-pressure situations and resolve conflicts efficiently. Bonus Points If You Have: - Experience working in a fast-paced e-commerce environment. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with multi-channel customer support platforms. - Additional language skills to support diverse customer bases. What We Offer: - We offer a collaborative and inclusive work environment that values innovation and creativity. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and cover letter through our careers page at Jiffy.com/careers. We look forward to hearing from you!