Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our innovative approach and continuous growth. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to deliver outstanding service and operational excellence. Your role is pivotal in managing daily operations, coaching team members, and enhancing processes to ensure customer satisfaction and efficiency. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and maintain high service standards. - You will manage daily operational workflows to ensure timely and accurate customer support. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will provide training and development opportunities to team members to foster growth. - You will handle escalated customer issues with professionalism and effective resolution. - You will prepare and present regular reports on team performance and customer satisfaction metrics. - You will contribute to strategic planning to support business objectives and customer experience initiatives. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with experience in data-driven decision making. - Ability to manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with performance management tools and techniques. - Additional language skills to support a diverse customer base. What We Offer: - We offer a collaborative and inclusive work environment that values your contributions. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer employee discounts on our products and services. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!