Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for customers ranging from small business owners to hobbyists and crafters. We pride ourselves on seamless interactions and exceptional customer service that supports creativity and business growth. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support the Customer Experience team to ensure outstanding service delivery. Your role is pivotal in maintaining operational excellence and enhancing customer satisfaction through effective team management and process improvements. What You'll Do: - You will supervise daily operations of the Customer Experience team to ensure efficient and high-quality service. - You will coach and mentor team members to enhance their skills and performance. - You will monitor key performance indicators and implement strategies to meet or exceed targets. - You will handle escalated customer issues with professionalism and a solution-oriented approach. - You will collaborate with other departments to streamline processes and improve customer experience. - You will assist in developing training materials and conducting onboarding for new hires. - You will analyze customer feedback and operational data to recommend improvements. - You will ensure compliance with company policies and industry regulations. What You Bring: - Minimum of 3 years experience in customer service or operations supervision. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Ability to analyze data and make informed decisions. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail industries. - Familiarity with process improvement methodologies like Lean or Six Sigma. - Background in training and development. - Multilingual capabilities. What We Offer: - We offer a collaborative and inclusive work environment. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional growth and development. - We offer flexible work schedules and remote work options. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the Customer Operations Supervisor role at Jiffy through our careers page at www.jiffy.com/careers.