Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We cater to a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our growth and innovation. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to deliver outstanding service. Your role is pivotal in managing daily operations, improving processes, and ensuring customer satisfaction through effective team leadership and problem-solving. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals. - You will manage daily customer service operations to ensure timely and accurate responses. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will handle escalated customer issues with professionalism and empathy. - You will train and develop team members to enhance their skills and service quality. - You will monitor key performance indicators and prepare regular reports for management. - You will contribute to creating a positive and productive work environment. What You Bring: - Minimum of 3 years experience in customer service or operations supervision. - Strong leadership skills with the ability to motivate and manage a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with problem-solving abilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies like Lean or Six Sigma. - Familiarity with data analysis tools and reporting software. - Bilingual abilities or experience working with diverse customer bases. What We Offer: - We offer a collaborative and inclusive work culture that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and development. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team at Jiffy as a Customer Operations Supervisor, please submit your resume and cover letter through our careers page at www.jiffy.com/careers. We look forward to hearing from you!