Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our growth and innovation. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to deliver outstanding service. Your role is pivotal in managing daily operations, improving processes, and ensuring customer satisfaction remains at the forefront of our business. What You'll Do: - You will supervise and mentor the Customer Experience team to maintain high performance and morale. - You will manage daily customer service operations to ensure timely and effective resolution of inquiries. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will develop and deliver training programs to enhance team skills and knowledge. - You will monitor key performance indicators and prepare reports for senior management. - You will handle escalated customer issues with professionalism and empathy. - You will contribute to strategic planning to support business growth and customer satisfaction. What You Bring: - Minimum of 3 years experience in customer service or operations management. - Strong leadership skills with experience supervising teams. - Excellent communication and interpersonal abilities. - Proficiency in CRM software and customer service tools. - Analytical mindset with problem-solving skills. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail industries. - Knowledge of process improvement methodologies like Lean or Six Sigma. - Familiarity with data analysis tools such as Excel or Tableau. - Bilingual abilities or experience working with diverse customer bases. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules and remote work options. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the Customer Operations Supervisor role at Jiffy. We look forward to hearing from you!