Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our innovative approach and continuous growth. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and inspire our Customer Experience team to deliver outstanding service and operational excellence. Your role is pivotal in managing daily operations, optimizing processes, and ensuring customer satisfaction remains at the forefront of our business. What You'll Do: - You will supervise and support the Customer Experience team to maintain high service standards. - You will monitor daily operations to ensure efficiency and resolve any issues promptly. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will train and mentor team members to foster professional growth and skill development. - You will manage scheduling and resource allocation to meet fluctuating demand. - You will ensure compliance with company policies and industry regulations. - You will contribute to strategic planning to enhance customer satisfaction and operational performance. What You Bring: - Minimum of 3 years experience in customer service or operations management. - Strong leadership skills with experience supervising teams. - Excellent communication and interpersonal abilities. - Proficiency in CRM software and Microsoft Office Suite. - Analytical mindset with problem-solving capabilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail industries. - Knowledge of customer experience best practices and metrics. - Familiarity with workforce management tools. - Certification in customer service or operations management. What We Offer: - We offer a collaborative and inclusive work environment. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer professional development opportunities and career growth. - We offer flexible work schedules and remote work options. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the Customer Operations Supervisor role at Jiffy. We look forward to hearing from you!