Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We cater to a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to provide exceptional support, resolve issues efficiently, and contribute to continuous improvements in our customer service processes. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues related to orders, payments, and product information. - You will collaborate with internal teams to escalate and resolve complex problems. - You will document customer interactions and feedback accurately in our CRM system. - You will identify opportunities to improve customer satisfaction and operational efficiency. - You will assist in training new team members and share best practices. - You will contribute to the development of customer service policies and procedures. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Experience working in a startup or fast-growing company. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional growth and development. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health benefits including medical, dental, and vision. - We offer flexible work hours and remote work options. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!