Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously innovate and enhance the customer journey. Role Overview: As a Customer Operations Representative at Jiffy, you will be the frontline ambassador for our brand, ensuring every customer interaction is positive and efficient. Your role is crucial in maintaining high customer satisfaction by resolving inquiries, managing orders, and supporting our operational processes. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage order processing, tracking, and issue resolution to ensure timely delivery. - You will collaborate with internal teams to address and resolve customer concerns. - You will maintain accurate records of customer interactions and transactions. - You will identify opportunities to improve customer experience and operational efficiency. - You will assist in training new team members and sharing best practices. - You will contribute to feedback loops by reporting common issues and customer suggestions. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and order management systems. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail operations. - Familiarity with data analysis tools to track customer metrics. - Bilingual abilities to support a diverse customer base. - Previous experience in a startup or high-growth environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Jiffy. We look forward to hearing from you!