Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to empowering small business owners, hobbyists, and crafters by providing a seamless and enjoyable shopping experience. We pride ourselves on innovation, customer-centric service, and fostering a creative community where every customer interaction is valued and effortless. Role Overview: As a Customer Operations Representative at Jiffy, you will be the frontline ambassador for our brand, ensuring that every customer receives prompt, effective, and friendly support. Your role is crucial in maintaining our high standards of customer satisfaction and operational excellence. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, providing accurate information and solutions. - You will troubleshoot and resolve order issues, returns, and product questions with empathy and efficiency. - You will collaborate with internal teams to escalate and resolve complex customer concerns. - You will document customer interactions and feedback to help improve our services. - You will assist in training new team members and share best practices. - You will contribute to process improvements to enhance the overall customer experience. - You will maintain up-to-date knowledge of our products, policies, and promotions. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with a focus on customer satisfaction. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Bilingual abilities. - Previous experience in a startup or fast-growing company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a vibrant, inclusive, and supportive team culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!