Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless interactions and exceptional service. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to support our customers by resolving inquiries efficiently and contributing to continuous improvements in our service processes. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve order issues, payment questions, and account concerns. - You will collaborate with internal teams to escalate and resolve complex customer problems. - You will document customer interactions accurately in our CRM system. - You will identify trends in customer feedback and suggest improvements to enhance the customer experience. - You will assist in training new team members and share best practices. - You will maintain up-to-date knowledge of Jiffy’s products, policies, and procedures. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Experience working in a team-oriented, collaborative environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!