Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our diverse customer base, including small business owners, hobbyists, and crafters. We pride ourselves on seamless interactions and exceptional customer service that supports creativity and business growth. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to address customer inquiries, resolve issues efficiently, and contribute to continuous improvement in our service delivery. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues, ensuring a positive outcome. - You will collaborate with internal teams to escalate and resolve complex problems. - You will document customer interactions accurately in our CRM system. - You will identify trends in customer feedback and suggest improvements. - You will assist in training new team members and share best practices. - You will maintain up-to-date knowledge of our products and services. - You will contribute to creating a customer-centric culture within the company. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and customer support tools. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. - Team player with a positive attitude and adaptability. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with data analysis tools to interpret customer feedback. - Bilingual abilities to support a diverse customer base. - Previous experience in training or mentoring team members. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work schedules and remote work options. - We offer professional development opportunities and career growth. - We offer a supportive and inclusive company culture focused on innovation. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Jiffy. We look forward to hearing from you!