Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing small business owners, hobbyists, and crafters with an effortless and fast shopping experience. We pride ourselves on delivering seamless interactions and exceptional customer service to help our users bring their creative visions to life. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and enhancing overall satisfaction. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage order processing, tracking, and issue resolution to ensure timely delivery. - You will collaborate with internal teams to address and resolve customer concerns. - You will maintain accurate records of customer interactions and transactions. - You will identify opportunities to improve customer experience and provide feedback to management. - You will assist in training new team members and share best practices. - You will handle escalated issues with empathy and problem-solving skills. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and order management systems. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with data analysis tools to track customer metrics. - Bilingual abilities to support diverse customer base. - Previous experience in a startup or high-growth environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!