Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We cater to a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth and satisfying. Your role is to provide exceptional support, resolve inquiries efficiently, and contribute to the overall success of our customer operations. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues, ensuring a positive experience. - You will collaborate with internal teams to address and escalate complex problems. - You will maintain accurate records of customer interactions and transactions. - You will identify opportunities to improve customer service processes. - You will assist in training new team members and sharing best practices. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - You have at least 2 years of experience in customer service or operations roles. - You possess excellent communication skills, both written and verbal. - You are proficient with CRM software and customer support tools. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Knowledge of small business or creative industry needs. - Bilingual abilities or additional language skills. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits. - We offer flexible work schedules and remote work options. - We offer employee discounts on our products and services. Ready to Apply? To join our team at Jiffy, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about customer service. We look forward to hearing from you!