Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing small business owners, hobbyists, and crafters with a seamless and enjoyable shopping experience. We pride ourselves on our commitment to customer satisfaction and innovation, ensuring every interaction is fast, effortless, and delightful. Role Overview: As a Customer Operations Representative at Jiffy, you will be the frontline ambassador for our customers, ensuring their needs are met with efficiency and care. Your role is crucial in maintaining our high standards of customer service and supporting the overall customer experience team. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues, ensuring a positive outcome. - You will collaborate with internal teams to address and escalate complex problems. - You will maintain accurate records of customer interactions and transactions. - You will contribute to improving customer service processes and policies. - You will assist in training new team members and sharing best practices. - You will monitor customer feedback to identify trends and areas for improvement. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and customer support tools. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with data analysis and reporting. - Bilingual abilities. - Experience working in a startup or fast-growing company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the Customer Operations Representative role at Jiffy. We look forward to hearing from you!