Jewish Family Service of Metrowest (JFS of Metrowest)

Compensation

Full Description

JFS of Metrowest Job Title: Caseworker - Older Adult Programs Salary Range: $45,000-$62,000/year, Commensurate with Level of Education, Experience and Licensure (if applicable); Salaried exempt employee. Work Schedule: 40 hour- Full Time Are you a compassionate, organized professional who’s energized by helping older adults live with dignity and independence? Join JFS of Metrowest, a trusted nonprofit with over 40 years of impact, as our next Older Adult Services Caseworker. In this meaningful, relationship-centered role, you’ll guide clients through medical systems, support vibrant community-based programs, and collaborate with a dedicated team and volunteers to make a real difference every day. If you’re someone who thrives in a fast-paced, mission-driven environment and wants your work to matter, we’d love to hear from you! Position Description: Established in 1979, JFS is a trusted nonprofit supporting older adults, immigrants, and other vulnerable community members. We provide culturally responsive, client-centered services that promote safety, dignity, and independence. We are seeking a compassionate, flexible, highly organized Older Adult Services Caseworker to support several older‐adult service lines, including Patient Navigator, Naturally Occurring Residential Communities (NORC) supportive services, and 60+ Case Management. This role is ideal for someone who values relationship-based work, teamwork, and problem-solving in a fast-paced environment. Key Responsibilities Client Support & Case Management: • Complete person-centered intakes, assessments, and ongoing case management. • Support clients navigating medical appointments, healthcare systems, and community resources. • Provide health/wellness services and group programming in NORC settings. • Maintain accurate, timely documentation and track necessary data. Program Delivery & Collaboration: • Collaborate closely with internal teams, community partners, and volunteers. • Coordinate the needs of clients with the assignment of volunteers for medical appointment navigation. • Supervise and train volunteers. • Participate in interdisciplinary discussions and care planning. • Support outreach, quality improvement, and data/reporting needs. • Represent JFS with professionalism and compassion. Core Competencies (Specialist II Framework) Relational & Self-Management: • Warm, professional presence; cultural humility. • Strong teamwork and independent work skills. • Reliable, organized, and responsive to supervision. • Sound judgment, initiative, and ability to manage stress. • Strong problem-solving and troubleshooting skills. • Excellent time management and multitasking. • Emotional intelligence and relationship-building skills. Content / Technical: • Tech literacy and comfort learning new systems. • Understanding of JFS mission and client-centered practice. • Knowledge or willingness to develop expertise in aging services, care management, benefits systems, and older adult health needs. Qualifications Required: • Master’s degree in social work, gerontology, psychology, human services—or Bachelor’s degree with relevant experience. • 1–3 years working with older adults, care management, or community health preferred. • Strong interpersonal, communication, and organizational skills. • Ability to work respectfully with diverse populations. • Valid driver’s license and local travel availability. Preferred: • Multilingual (Portuguese, Spanish, Russian, Haitian Creole, etc.). • Experience with home care, medical navigation, volunteers, or older adult services. • Familiarity with Medicare/Medicaid, SNAP, housing, or Long Term Services & Supports (LTSS) Work Environment • Hybrid schedule (office, field, remote-eligible after 2 month onboarding/training period). • Home visits and community meetings required. • Occasional evening/weekend shifts to meet client, program and/or agency needs. Compensation & Benefits • Competitive salary • Generous PTO, sick time, and holidays • Medical, dental, vision, life, and disability insurance • 403(b) with employer contribution • Paid professional development • Supportive, mission-driven culture Application JFS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. Women, veterans, people with disabilities, people of color, Hispanic/Latino/Latina and LGBTQ candidates are encouraged to apply. To apply, complete the form located here: https://jfsofmetrowest.wufoo.com/forms/interested-in-working-at-jfs-apply-now Resume and cover letter required. Job Type: Full-time Pay: $45,000.00 - $62,000.00 per year Benefits: • 403(b) • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • Do you live within a one hour commute of Framingham, MA? Experience: • working with older adults: 1 year (Preferred) Work Location: In person