Jet's America Inc

Compensation

Full Description

POSITION OVERVIEW The Business Consultant is a senior field-based leader responsible for driving operational excellence, financial performance, and franchisee engagement across an assigned multi-state territory. This role operates as a strategic advisor and performance coach — partnering with franchisees and their leadership teams to grow sales, improve unit-level economics, strengthen the guest experience, and ensure brand standards are consistently met. The Business Consultant bridges corporate strategy and in-store execution, layering financial and business advisory work on top of operational coaching, and serves as a senior field resource within the Field Operations team. RESPONSIBILITIES Strategic Advisory and Franchise Development · Serves as the primary strategic advisor for an assigned portfolio of franchisees, building multi-year operational and improvement plans aligned with Jet’s strategic vision • Conducts structured business reviews and operational assessments to evaluate performance against brand standards and unit-level financial benchmarks • Leads goal-setting and action planning sessions focused on profitability, throughput, staffing, sales growth, and guest satisfaction Operational Excellence & Brand Standards • Drives consistent execution of brand systems, standards, and operating procedures across the assigned territory • Partners with franchisees and their management teams to elevate food quality, speed of service, cleanliness, and the overall guest experience while meeting Jet’s principles and standards • Oversees and executes inspections while evaluating outcomes and root cause resolution; ensures action plans are completed and improvement is sustained • Ensures food and health safety practices are followed through restaurant visits and coaching; maintains current ServSafe® knowledge and reinforces standards in the field • Investigates concerns or violations and partners with the Operations on resolution and documentation Financial & P&L Coaching • Analyzes franchisee P&L statements to identify cost control and revenue growth opportunities • Coaches franchisees and managers on key financial levers, including food cost, labor, delivery efficiency, sales mix, and other controllables • Tracks progress against financial and operational targets and holds operators accountable to results Franchisee Relationship Management • Builds long-term, trusted partnerships with franchisees grounded in transparency, mutual accountability, and shared success • Balances coaching and accountability to drive performance without compromising relationships • Leads difficult conversations and gains buy-in from independently owned operators on brand initiatives, promotional rollouts, and operational changes • Communicates corporate policies, procedures, and guest service expectations clearly and consistently • Supports new franchisees with grand opening, training, and beyond Team Collaboration & Field Leadership • Partners cross-functionally with Development, Training, and Marketing teams on growth initiatives, new store openings, and brand programs. • Attends corporate meetings on new products, programs, and procedures and supports rollout in market through clear communication and coaching • Manages own schedule, travel, and territory priorities effectively; completes all assigned work on time • Other duties as assigned Required Skills & Experience • 3–5 years of multi-unit or multi-market experience in QSR, restaurant, or franchise operations • Demonstrated ability to read, analyze, and coach against P&L statements and unit-level economics • Current ServSafe® certification (or ability to obtain prior to start) and ability to maintain • Strong working knowledge of restaurant operations including food preparation, delivery and carryout flow, throughput, labor controls, and quality assurance • Excellent interpersonal and communication skills, both verbal and written, with the ability to present complex information clearly to franchise owners and managers • Proven ability to lead difficult conversations, influence independently owned operators, and balance coaching with accountability • Strong sense of initiative and the ability to work unsupervised, remain organized, and drive results across a wide territory • Proficient in Microsoft Office, POS systems, and standard data and reporting tools • Must maintain an acceptable driving record Non-Required Additional Skills & Experience • Bachelor’s degree in business, hospitality, or a related field preferred • Prior experience as a Business Coach, field operations leader, or equivalent franchise support role strongly preferred • Experience supporting new store openings, remodels, and ownership transitions • Experience facilitating training, workshops, or business reviews for franchisees or multi-unit operators Physical Demands • Ability to stand for long periods of time. • Ability to sit for long periods due to travel. • Ability to lift 50 lbs. Travel • 50–70% travel within assigned territory, with periodic visits to Jet’s America HQ or other markets outside of the assigned territory Performance Measurement • Territory operational and financial performance against plan • Franchisee engagement, retention, and progress on action plans • Accuracy and integrity of business reviews, financial coaching, and field assessments • Timely completion of assigned tasks and annual goals • Ability to continually develop skills and adapt to new technologies and techniques • 30 day, 60 day, and yearly reviews • Attendance record. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change at any time with or without notice. Benefits: • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance Work Location: In person