Jefferson Health Plans

Compensation

Full Description

Job Details Client Solutions Analyst I hourly Job Description JOB SUMMARY Handles routine issues such as hardware setup, software installation, and basic troubleshooting. Ensures that end users remain productive by resolving common problems quickly or escalating them when necessary. Emphasizes customer service, communication skills, and building foundational IT knowledge. This position functions as second-level support for endpoint-related issues, including hardware and operating system concerns. ESSENTIAL FUNCTIONS Articulates the job's main responsibilities. This is not intended to be an exhaustive list of all essential functions or all duties performed. The essential functions listed below and percentage of time may vary between departments and locations, and are subject to change based on management discretion and organizational needs. Other responsibilities may be assigned at the discretion of management to meet organizational needs. • Respond to helpdesk tickets and provide onsite/remote support. • Install and configure desktops, laptops, and peripherals. • Escalate unresolved issues to higher-level support. • Document all support activities in the ITSM system (e.g. ServiceNow). • Communicate effectively with end-users to ensure clarity and satisfaction ADDITIONAL RESPONSIBILITIES • ORGANIZATIONAL IMPACT: Works to deliver on day-to-day objectives with some impact on achievement of results for the job area. Delivers job responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well defined, with specific instructions to achieve standardized solutions. • INNOVATION & COMPLEXITY: Responsible for checking data and information when minor changes may be required based on review. Problems and issues faced are routine and solutions clearly prescribed. Follows a well-established and familiar set of activities and/or processes to derive a solution. • COMMUNICATION & INFLUENCE: Communicates with contacts typically within immediate job area on matters that involve obtaining or providing information requiring little explanation or interpretation. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred. Education - Required • High School Diploma/GED Experience - Required • Less than 1 year related work experience Knowledge, Skills and Abilities - Required • Basic understanding of Windows OS and common enterprise applications, such as Office 365. • Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation. • Ability to diagnose and resolve hardware/software issues efficiently. • Strong interpersonal skills to provide a positive support experience. • Work effectively with team members and cross-functional groups during projects. Salary Range The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Primary Location Address 500 Marlboro Avenue, Cherry Hill, New Jersey, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.