J.D. Power

Compensation

Full Description

Job Description: Title: Consultant, Customer Success Location: Remote USA (preferably in Metro Detroit) Reports to : Manager, Customer Success J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. The Role: As part of the Data & Analytics division of J.D. Power, you will work to understand what factors contribute to future values of vehicles. The Consultant's primary function is to use industry knowledge and data analysis to develop clear and well-informed consulting projects that manufacturers and related companies can use to improve residual values and sales plans. Projects include recommendations with supporting details related to, but not limited to, pricing, volume, incentives and content. The Consultant will also be able to enhance the team’s capabilities by continuously improving deliverables and value to clients. The Impact You Will Have in This Role: The Consulting Team is well-informed of what the automotive pipeline consists of and uses this knowledge along with data analytics to provide guidance to manufacturers that impacts how vehicles are made and sold. What You'll Be Doing in This Role: This position will gain exposure to several areas of JD Power’s business within the Automotive Industry, including Content Planning, Residual Values and Incentive Planning. • Produce complex, actionable and data-driven consulting studies for automotive clients including analyses on sales strategies, product competitiveness and drivers to residual outlook • Support and perform vehicle contenting and trim strategy analyses to help manufacturers improve decisions impacting sales strategies • Use automotive expertise and data analysis to make recommendations for manufacturers to optimize sales strategies within the new and used markets • Present study results to clients in person and/or virtually • Actively participate in internal meetings and project reviews Qualifications of this Role: • Strong data analysis background to be able to choose appropriate metrics to test hypotheses and design and layout data appropriately to tell desired story • BS/BA degree required (preferably in the areas of: auto engineering, business administration, applied statistics, business economics) • 5+ years of relevant experience within automotive space with knowledge of makes, models, segments, performance, lifecycle trends, automotive technology and content is necessary • Knowledgeable of the factors that impact residual/resale values and capable of making recommendations to manufacturers to improve values • Excellent communication skills with experience presenting to senior members internally and externally • Expert proficiency with Microsoft Office suite of products • Ability to travel ~25% The Hiring Manager says: “If being part of a collaborative, high-performing team who shares an interest in data and cars sounds like a good fit for you, this may be the opportunity you’ve been looking for” Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture. J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.